Stabilization Worker

JOB TITLE: Stabilization Worker
LOCATION: Charlestown and Dorchester
REPORTS TO: Program Manager of Transitional and Permanent Housing
STATUS: Full Time, 40 hours a week. Exempt


Provide up to 12-months of stabilization services to families who have been rehoused from shelter into permanent housing.

• Work from the rehousing plan and develop a stabilization plan with each family. The Stabilization Worker is expected to make initial contact with families prior to their moving out of shelter.
• Ensure completion of all initial assessments with participants (when applicable) using the Bridge to Self Sufficiency Assessment (BSS) developed by EMPath, which is supported by five critical pillars: family stability, well-being, education and training, financial management, and employment and career management.
• On an ongoing basis develop individualized goals for each family with a focus on stabilization in housing in the short-term and economic mobility in the long-term.
• Provide consistent coaching, mentoring and crisis management to assist participants in achieving identified goals using strengths-based interventions focusing on behavioral modification.
• Serve as liaison and collaborate with Heading Home’s Economic Mobility Center (EMC), making sure families fully participate and benefit from the EMC services.
• If applicable, ensure that the family remains in compliance with their stabilization plan by continuing to seek housing through the local housing authorities and/or other subsidy programs.
• Ensure families access and utilize all available public and private resources to support housing retention such as Fuel Assistance, food stamps, food pantries, among other types of assistance.
• Cultivate successful landlord-tenant relationships, including monthly communication. If necessary, provide mediation and advocate for each family in any housing court appearances.
• Ensure that families have secured appropriate and adequate medical services and benefits with a primary health care provider.
• Monitor the school attendance and educational progress for each school-age child in the household.
• Document progress in ETO/ASIST on a monthly basis.
• Keep participant files up to date and accurately document interaction with participants and maintain confidentiality requirements.
• Perform other tasks as requested by Program Manager.
• Attend staff meetings and weekly (or bi-weekly) supervision.
• Observe shelter and agency rules and policies.


• Associates Degree and four years related work experience or BA Degree with two years related work experience.
• MA degree preferred
• Experience with crisis intervention regarding issues such as homelessness, mental health, and substance abuse; housing barriers including legal, financial, psychological and criminal;
• Knowledge and experience with service agencies and resources for low income individuals and/or families;
• Willingness to accompany clients as needed to appointments;
• Willingness to work as part of a team to promote the goals of the agency;
• Sensitive to the needs of the formerly homeless, low income and diverse populations;
• Ability to work in a busy, diverse team setting;
• Excellent time management, organizational and communication skills;
• Valid MA driver’s license and car required.


Heading Home, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

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