Self Sufficiency Coach- Family Transitional and Permanent Housing

Job title:              Self Sufficiency Coach- Family Transitional and Permanent Housing

Location:             Charlestown and Dorchester

Reports to:         Program Manager of Transitional and Permanent Housing

Status:                 Full Time, Exempt

SUMMARY:  The Self Sufficiency Coach will assist formerly homeless families in achieving economic self-sufficiency by providing resources in housing, financial literacy, education, employment, family stability and other resources from a Mobility Mentoring platform developed by Economic Mobility Pathways (EMPath).


  • Ensure completion of all initial assessments with participants (when applicable) using the Bridge to Self Sufficiency Assessment (BSS) developed by EMPath, which is supported by five critical pillars: family stability, well-being, education and training, financial management, and employment and career management
  • On an ongoing basis develop individualized long-term goals focusing on self-sufficiency and identify short-term steps towards reaching these goals
  • Serve as liaison and collaborate with Heading Home’s Economic Mobility Center (EMC), making sure families fully participate and benefit from the EMC services
  • Provide consistent coaching, mentoring and crisis management to assist participants in achieving identified goals using strengths-based interventions focusing on behavioral modification
  • Collaborate with participants’ personal and professional networks and make referrals to community services and organizations as needed
  • Actively participate in the development of knowledge and best practices to help and empower families in the achievement of economic mobility
  • Facilitate and assist in developing workshops focusing on learning needs of participants
  • Keep participant files up to date and accurately document interaction with participants and maintain confidentiality requirements
  • Attend staff meetings
  • Observe shelter and agency rules and policies
  • Perform other tasks as requested by the Program Manager


  • At least two years of experience working with homeless and/or low income populations
  • Master of Social Work (MSW) or equivalent degree and/or experience. Employee must complete 24 hours of Self-Sufficiency Coach Training as a condition of completing the probationary period.
  • Basic knowledge of principles, procedures, techniques, trends, and literature of strengths-based and participant driven program models
  • Basic knowledge of principles of community organizing, service coordination, and advocacy to initiate/coordinate service delivery and follow-up services
  • Basic knowledge of scope and activities of public and private health, social service, advocacy, educational, and workforce development agencies in order to enhance stability of participants and their families
  • Basic knowledge of workforce development, economic literacy, education and career exploration
  • Basic knowledge of group facilitation skills
  • Ability to respond flexibly to a fluid and evolving program environment
  • Ability to work collaboratively with participants to maximize self-determination
  • Ability to work as a member of an active team
  • Effective verbal and written communication skills
  • Proficient in Microsoft Office and ability to learn other database software used by funders
  • Excellent organizational skills
  • Able to exhibit sound social work and coaching concepts and exercise good judgment
  • Able to manage multiple tasks and crisis
  • Must be able to relate to persons of diverse backgrounds and functioning levels
  • Must be able to climb up to three or more sets of stairs, carry up to 15Lbs, sit at a desk and perform paperwork and writing functions.
  • A valid Massachusetts driver’s license in good standing and access to a car

To apply:

Please email a resume and cover letter to: