Program Coordinator

Job Title: Program Coordinator
Location: Dorchester, MA
Reports to: Program Manager
Status: Full Time, Exempt


The Program Coordinator manages an emergency family shelter program with the overall responsibility for service delivery to homeless families with the ultimate objective of assisting families with achieving independent living. Sets direction for Case Managers and provides case management and supportive counseling to the residents in the house, advocates for the residents’ needs and works closely with the House Managers to ensure appropriate service delivery for residents of the program.


• Responsible for coordinating the Shelter’s programs and services;
• Serve as liaison with Community based organizations, attends meetings with such organizations as needed;
• Responsible for maintaining accurate reports and the Heading Home database;
• Using Motivational Interviewing and a collaborative approach conduct an in-depth assessment to best determine the immediate client concerns including, but not limited to: financial, legal, mental health, substance abuse , employment, health care and housekeeping;
• In collaboration with heads of households, develop individual service plans (ISP) which include educational, vocational, medical, life skills and housing goals. Meet with families in the shelter weekly to review ISP progress and plan next steps;
• Obtain resources and services as requested and/or needed to address barriers to housing as stated above including but not limited to; CORI mitigation, credit repair, and assistance with financial applications;
• Available to the residents for counseling and crisis intervention, and makes referrals to community programs for follow-up and treatment for substance abuse mental health, income enhancement and housing


  • Minimum of two years working with homeless individuals and/or homeless families and in human services
  • Supervision and team building experience
  • Bachelor’s Degree; Master’s Degree preferred

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