Intake Coordinator

 

STATUS: Full Time, Exempt

SUMMARY:  This is an integral position for Heading Home.  The Intake Coordinator is the key initial contact for homeless individuals to navigate the process of moving from homelessness to permanent housing.

RESPONSIBILITIES:

  • Field all inquiries about Heading Home’s housing opportunities for homeless individuals
  • Track program openings; source appropriate applicants from waitlists, coordinated entry systems, and other referral sources; and screen prospective clients for eligibility
  • Interview prospective clients to assess eligibility and fit with available housing opportunities
  • Assist qualifying applicants and their advocates in compiling all documentation for eligibility; enrollment new clients into all relevant programs via paper and electronic processes
  • Interface with partner agencies to facilitate enrollment in all relevant funding streams
  • Ensure that screening process and documentation of eligibility are consistent with requirements of fair housing laws and funding agreements
  • Work with internal staff to facilitate smooth transition of new clients into housing and case management

REQUIREMENTS:

  • Strong organizational skills and proven ability to prioritize and manage multiple projects and tasks successfully
  • Comfort working directly with vulnerable populations, including people with chronic disabilities and people experiencing homelessness
  • Excellent verbal and written communication skills
  • Strong attention to detail and ability to manage data in both paper and electronic forms
  • Skilled with MS Word, Excel and Access; ability to master new databases and online enrollment processes
  • Ability to understand and work in compliance with funder requirements and regulations
  • Must be able to ascend/descend stairs up to three or more sets, frequently move equipment weighing up to 15 lbs, be able to remain in stationary position 50% of the time
  • Bachelor’s Degree is strongly preferred
  • 1+ years of working in Human Services field and experience in housing and shelter is a plus

To apply:

Please email a resume and cover letter to:  resume@headinghomeinc.org 

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