Intake Coordinator


STATUS: Full Time, Exempt

SUMMARY:  This is an integral position for Heading Home.  The Intake Coordinator is the key initial contact for homeless individuals to navigate the process of moving from homelessness to permanent housing.


  • Field all inquiries about Heading Home’s housing opportunities for homeless individuals
  • Track program openings; source appropriate applicants from waitlists, coordinated entry systems, and other referral sources; and screen prospective clients for eligibility
  • Interview prospective clients to assess eligibility and fit with available housing opportunities
  • Assist qualifying applicants and their advocates in compiling all documentation for eligibility; enrollment new clients into all relevant programs via paper and electronic processes
  • Interface with partner agencies to facilitate enrollment in all relevant funding streams
  • Ensure that screening process and documentation of eligibility are consistent with requirements of fair housing laws and funding agreements
  • Work with internal staff to facilitate smooth transition of new clients into housing and case management


  • Strong organizational skills and proven ability to prioritize and manage multiple projects and tasks successfully
  • Comfort working directly with vulnerable populations, including people with chronic disabilities and people experiencing homelessness
  • Excellent verbal and written communication skills
  • Strong attention to detail and ability to manage data in both paper and electronic forms
  • Skilled with MS Word, Excel and Access; ability to master new databases and online enrollment processes
  • Ability to understand and work in compliance with funder requirements and regulations
  • Must be able to ascend/descend stairs up to three or more sets, frequently move equipment weighing up to 15 lbs, be able to remain in stationary position 50% of the time
  • Bachelor’s Degree is strongly preferred
  • 1+ years of working in Human Services field and experience in housing and shelter is a plus

To apply:

Please email a resume and cover letter to: 

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